Frequently Asked Questions (FAQ)

Welcome to the FAQ page of closetcoutureonline.com. Here we answer some common questions about shopping, orders, returns and more. If you can’t find the information you need, please feel free to contact us.

  1. How do I place an order?
    To shop on our website, you just need to browse our products, select the style and size you like, and click “Add to Cart”. Once you have completed your shopping, click the shopping cart icon and follow the prompts to complete the checkout process.
  2. Can I cancel or modify my order?
    Once the order is confirmed, we will start processing it immediately, so it may not be possible to cancel or modify it. If you need to change your order, please contact customer service as soon as possible by email or phone and we will do our best to help you.
  3. How long will it take for my order to be shipped?
    We usually process and ship within 2 business days. The specific delivery time depends on your location and the shipping method you choose. You can find the estimated delivery time in the order confirmation email.
  4. How do I track my order?
    Once the order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the latest status of your package on our logistics partner website.
  5. Do you ship internationally?
    Yes, we do ship worldwide. Shipping costs and estimated delivery times vary by destination and will be displayed at checkout.
  6. Can I return an item?
    If you are not satisfied with your purchase, you may return it within 30 days of receipt. Items must be in their original packaging and unused. Please refer to our Refund Policy for details.
  7. How do I request a refund?
    To request a refund, please contact our Customer Service team via email with your order number and reason for return. Once we receive the returned item, your refund will be processed and the refund will be credited back to your original payment account.
  8. How do I contact Customer Service?
    If you have any questions or need assistance, please contact us at:

Email: richardmacgregor@closetcoutureonline.com
Phone: +1 252 429 7540

  1. What payment methods do you offer?
    We accept major credit cards (such as Visa, MasterCard, American Express) and PayPal. All payment information is securely encrypted to protect your privacy and security.